Frequently Asked Questions for hiking and e-biking in Italy

Tour Customization

Since we offer private experiences, you can customize everything to best meet your needs.
Timing, dates, difficulties, places to visit, breaks for lunch, pictures spots, going further, coming back earlier... whatever you reasonably want, we will try to satisfy your wishes.
The only thing you won’t be able to decide yourself is safety! If weather conditions are poor or the trails are not in good conditions, or any other safety issue emerges, you have to follow the directions of your guide.

Our one-day tours last all day. The meeting time is usually between 8:30 and 9:30 am, while the return time is between 4:00 and 6:00 pm.
Depending on weather conditions, the meeting time and the return time can be brought forward.
If you need to come back earlier or start later, please tell us in advance and we will customize the tour for you.

Yes, of course, but only in the Dolomites and lake Garda. If you have little time or you prefer a small excursion to a beautiful place, ask us for a half-day tour. The tour is about 25% cheaper and can only be booked by contacting us.

Equipment and what to bring

Each tour requires different equipment depending on weather conditions.
For tours in the Dolomites we recommend suitable outdoor equipment: outdoor shoes, light jacket (better if waterproof), something warm to wear (better if technical), t-shirt if it is hot during the excursions (possibly not cotton but synthetic), a small backpack, sunglasses and/or cap, sunscreen, water, snacks and everything you are used to during outdoor activities. For e-bike tours we recommend sport shoes.
For Lake Garda, Tuscany, Cinque Terre, Amalfi Coast and other destinations, depending on the season, it is advisable to bring lighter equipment, while suitable shoes are always recommended.
On each tour detail page we provide a list of suggested equipment. If in doubt about what to bring, please contact us.
Please note that we lend backpacks, hiking poles, head-lamps and ponchos for free.

All our experiences are outdoor, typically on mountain terrain. For this reason, outdoor shoes are highly recommended. If you do not have proper shoes, you can wear sports shoes, but know that in this case we may decide to take an easier route.

We lend backpacks, hiking poles, head-lamps and ponchos for free. Tell us in advance if you want us to bring something for you!

It depends on where we are going to hike/ebike.
Most of the time, in the Dolomites we pass through several huts ("rifugio") where there are proper restaurants and bars. In this case you only need water and a snack (bars or nuts or whatever you prefer).
For tours on Lake Garda we recommend you bring a sandwich/full lunch and a snack because it is possible that we do not pass through any "rifugio".
For multi-day tours on the Amalfi Coast, Cinque Terre, Tuscany and other destinations, your guide will tell you every day what you need for the next day depending on the chosen itinerary.

Multi-day Tours

Since we offer several multi-day tours in various Italian locations, the accommodation possibilities are very different.
Please note that for multi-day excursions, the sooner you contact us, the more possibilities we have to find the accommodation that best suits your needs.
In the Dolomites we sleep in "rifugio" (huts) of different quality and prices where dinner and breakfast is always included. There is a wide choice of accommodation and before we start, we will ask you which type of accommodation you prefer (basic, luxury, common dormitory, double or even single rooms with or without shower and/or private bathroom and so on). The choice is wide but also depends on availability and your budget. Single/double rooms are normally 20% to 50% more expensive than dorms.
For multi-day tours on the Amalfi Coast, Lake Garda, Cinque Terre, Tuscany and other destinations, we sleep in small villages where, depending on availability, we can choose between hotels, B&B, apartments and campsites. As for food, you can go out for a tasty traditional Italian dinner accompanied by a good wine and preceded by a real "aperitivo". Our guides all know how to have a "dolce vita" style!

Our guides are flexible and adapt to all kinds of situations. For this reason, depending on your budget and privacy needs, the guide can sleep in the same room with guests, in a single room or in common rooms when available.
For the Amalfi Coast, Lake Garda, Cinque Terre, Tuscany and other destinations, the final cost of the tour depends on you and your preferences. In case you are a Solo Traveller but do not want to share the room with the guide, the cost of accommodation for 2 single rooms may be expensive. A cheaper solution is to book a two bedroom apartment, but it is not always possible.
Please contact us well in advance to allow us to arrange the best solution for your needs.

Booking, Fares and Cancellation Policy

We try to be as flexible as possible to best meet your needs. For all private one-day tours we offer 2 different fares and cancellation policies. For multi-day tours we offer the Flex or Open fare.

Smart is the most convenient but non-refundable fare for our private one-day tours. Once booked, it is not possible to cancel except in case of bad weather and at our discretion. You can book this fare only online.
Comfort is the most flexible fare for our private one-day tours and it is refundable up to 24 hours before the start of the activity. You can book this fare only online.
Flex is the fare we use for our private multi-day tours. Once we check our availability, we will get back to you with a quote and a request for a non-refundable deposit (usually 30%).
Open is the fare we use for our Open Tours. For these tours, we normally ask for a non-refundable deposit of 75,00€

Feel free to contact us for any question you may have.

We welcome solo travellers! We know that hiring a guide may be expensive when you are alone. That's why we offer special deals.
For all our tours we have a "solo traveler" rate.
Feel free to tell us that you are alone and, depending on the period and availability, we will offer you the cheapest possible tour.

Private one-day tours can be booked directly online or by contacting us.
For multi-day private tours, you can first calculate the quote directly online and then contact us to book.
For Open Tours you can register directly online using the form on the dedicated page.

If our guides decide not to go for safety reasons due to poor weather conditions, we will refund you in full.
We carefully check the weather forecast especially for tours in the Dolomites. We don't want our guests to have a bad experience, but we also know that sometimes, even if not sunny, it can be even more impressive to be in the mountains, especially when the bad weather leaves and the clouds thin out.
Rely on our experience and trust us regarding the weather, we have been living in the Dolomites for a very long time and we know how the weather behaves around here.
For the Amalfi Coast, Lake Garda, Cinque Terre, Tuscany and other destinations, the weather conditions are less dangerous for safety and must be really poor for the experience to be cancelled.

Difficulty, Fit Level and Experience

For all our tours we offer 3 different levels of difficulty:

Easy never demanding but pleasant tour with many stops for photos and selfies. Suitable for those who have a minimal hiking/ebiking experience and prefer to enjoy nature with many breaks and for those who have never hiked/ebiked before.

Medium this is our most common tour. It requires a normal hiking/ebiking experience, a stable and safe pace and no fear of heights. During the tour there can be some difficult parts that, if you are afraid, you can face with the help of our guides.

Challenging this is the highest level of excursions we can offer. Especially for the tours in the Dolomites guests must have a good hiking/ebiking experience, no fear of height, adequate shoes and clothes and a stable and reliable pace.

We prefer to guide Solo Travellers, Couples, Families and Small Groups up to 4 people. This way we can offer greater customization for each excursion and we can have a better relationship with our guests. However, we also have experience managing larger groups of up to 10/12 people per guide.
On each experience detail page we indicate the target audience.

Yes, of course! Since we customize all tours according to our guests' needs, if you have never hiked/ebiked before, we will surely find a suitable tour for you. We may use the cable cars or we may go to places where there are easy paths suitable to everyone.
Wherever we may go together, spectacular views and wide horizons are guaranteed. Do not hesitate to contact us for any doubt you may have.

If we don't know you, we usually choose tours that offer different possibilities "on the go". This means that if we realize that you are less fit than expected it won’t be a problem, we will have the possibility to follow different paths also depending on the weather conditions. Trust us, you are in good company!

Yes, of course! We can push ourselves to the limit and take the most challenging tours you can expect.
Please note that in the case of the Dolomites, the terrain is different from other locations around the world and your technical level may not be as good as you thought.